At BuyCheapBong.com, customer satisfaction is our top priority. We want you to feel confident shopping with us, which is why we’ve created a straightforward Refund & Return Policy.
Please read the following carefully before placing your order.
🔄 Returns
Due to the nature of our products (glassware and smoking accessories), all sales are final unless your item arrives damaged, defective, or incorrect.
We do not accept returns for reasons such as:
- Change of mind
- Ordered the wrong item
- Used items
However, if there is an issue with your order, we’ll always do our best to make it right.
📦 Damaged or Defective Items
If your item arrives broken or unusable, please follow these steps within 3 days of delivery:
- Take clear photos of the damaged item, the packaging, and the shipping label.
- Email us at [email protected] with your order number and photos.
- We will respond within 1–2 business days with a solution.
You may be eligible for:
- A replacement item (if stock is available)
- Or a full refund to your original payment method
🚫 Unauthorized Returns
Items returned to us without prior approval will not be accepted or refunded.
💳 Refunds (If Approved)
- Approved refunds will be processed back to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the error was ours.
📬 Wrong or Missing Items
If you received the wrong item, or your order is missing something, please contact us within 3 days of delivery. We’ll correct the mistake at no cost to you.
❓Questions?
We’re here to help. If you have any questions about returns, refunds, or anything else, don’t hesitate to reach out:
📧 Email: [email protected]
🕒 Customer Service Hours: Monday–Friday, 10 AM – 6 PM (PST)
Buy with peace of mind – we’ve got your back.
— The BuyCheapBong.com Team